Frequently Asked Questions

I need a wig, what do I do?

Talk to people around you, get recommendations, search online. 

Work out your head size, consider your hair type options, the cap you want, the style, cut, and colour.

If you are still unsure check out All about Wigs & Toppers for instructions, or organise an obligation-free consultation.

What is the best wig colour for me?

A colour close to your own hair colour. when purchasing a wig online there will be slight variations in colour due to circumstances outside of our control including monitor colour calibration.

Will my wig fit?

It is vital to measure your head to ensure you get the right fit.

 If you just need something to help keep that wig in place you can use lace-velour headbands, tapes, or glues to keep the wig in place. 

If you are still unsure check out All about Wigs & Toppers for instructions, or organise an obligation-free consultation.

How many wigs are enough?

It is a good idea to have at least two wigs. This enables you to rotate your wigs out during washing and maintenance sessions.

Most people begin with two similar wigs and gradually get more adventurous about colours and styles.

Why are some wigs cheaper than others?

Synthetic wigs are typically cheaper than human hair, and both kinds of hair have different levels of quality as well.

Wigs are also constructed differently, some by machine, and others by hand 

We supply premium quality wigs at affordable prices as we believe that during hair-loss it is vital to be able to purchase a good quality wig, helping you feel more like yourself.

Can I donate my hair?

Yes. Donated hair can be used/incorporated into a wig or a hairpiece. We accept donated hair and incorporate donated hair into wigs for those who want wigs with some of their own hair or create hairpieces.

Can I claim on my private health fund?

Yes, most private health insurance provides will have an allowance for ‘prosthetics’ or other external medical devices. It is important to see your private health insurance policy for benefit details. You should also ensure the place of purchase for your wigs are certified health insurance providers.

The Australian Wig Company is a certified health insurance provider.

Can I get free wigs for cancer patients?
At The Australian Wig Company we accept donations of old wigs and set aside wigs so we can offer free wigs for special cases. We do not give free wigs if asked, it is solely at our discretion. We do this because there are exceptional circumstances that we want to have wigs to offer clients of our choosing.
What wigs are the most natural?

Human hair wigs are considered the most natural.

Cheaper quality synthetics will have a shiny and thick appearance leading to a fake ‘wiggy’ look.

What are the different kinds of wig construction?

If you are still unsure check out All about Wigs & Toppers for instructions, or organise an obligation-free consultation.

What are Medical Wigs?

Medical wigs are Monofilament wigs.

If you are still unsure check out All about Wigs & Toppers for instructions, or organise an obligation-free consultation.

What happens if I have a sensitive scalp?
100% hand-tied or double monofilament wig caps are most gentle on sensitive scalps. Wig accessories that also help with sensitive scalps include wig caps that create a barrier between the interior of the wig and your scalp. There are a variety of materials wig caps can come in like bamboo and cotton.
Synthetic vs Human Hair?

Human hair wigs are more expensive than synthetics and also require more styling and maintenance than synthetics.

If you are still unsure check out All about Wigs & Toppers for instructions, or organise an obligation-free consultation.

I only have partial hair-loss or thinning, do I need a wig?

Hair toppers are a great option to help conceal thinning or hair-loss. Toppers are a more convenient option and can be blended seamlessly with your own hair.

We offer a range of toppers, ponytails, and other hair pieces to suit your needs. To select the best topper for your needs book a free in-store or online consultation and we will help find you the best topper for your needs.

If you are still unsure check out All about Wigs & Toppers for instructions, or organise an obligation-free consultation.

How do I care for my wig?

Check out All about Wigs & Toppers for instructions, or organise an obligation-free consultation.

Can I use regular hair care products on my wigs?

No. It is vital to use the correct shampoo and treatments for your wigs; otherwise irreparable damage can be caused.

Protein must never be used on wigs as it will cause immediate damage. Keratin or protein is designed to open the hair shaft, great for adding body and fullness to your hair. Your scalp hair is able to re-close the shaft, cut hair has no live source, therefore the shaft will remain open looking frizzy and unmanageable.

Visit our Accessories to purchase the correct products for your wig care.

Can my wig be coloured?

Yes. To ensure the longevity of your wig please consult with a professional wig colourist. Please use only products recommended by professionals.

Please be aware that warranty is void if you attempt to colour your wig at home.

Can I shower or swim in my wig?

We don’t recommend you swim or shower in your wig. Your wig can be damaged from tangling and matting, as well as chemicals from pools which can break-down wig fibres. These things will lessen the lifespan of your wig and void any warranties. We recommend a shower cap or swimming cap to protect your scalp. We have swimming and showering products in Accessories for purchase.

Can I sleep in my wig?

We don’t recommend sleeping in your wig. Your wig can be damaged from tangling and matting, which can break-down wig fibres. Please try a soft cap for sleeping in our Accessories product range.

Can I cut the hair on my wig?

Your wig can be cut and styled. We recommend you make an appointment if you want to re-style your wig. If one of our wigs purchased is not styled by a professional wig stylist you will void your warranty.

Do your wigs come pre-styled?

All the Jon Reneau wigs come pre-styled. Custom-wigs are styled as part of the wig purchase price.

I have a sweaty head – can I wear a wig?

Yes! For sweaty heads we recommend wearing a wig cap to wick away the moisture and reduce irritation from sweat. You can get one from the Accessories section on our store.

How do I store my wig?

When you aren’t wearing your wig please use a wig stand, head block, or mannequin for storing your wig. A wig stand is a great option to use after you have washed your wig so it has a place to dry on. You can also use a velvet bag to store your wig when you are travelling. You can get these products on the store in Accessories.