Returns & Shipping Policy

Updated: 22 June 2021

Shipping

Packaging and Delivery

All purchases are packed with supplier packaging. Please items can take between 7 -10 working days to arrive in Australia from our international suppliers, from here will will express ship your purchases. For international purchase there may be a longer delay due to customs, however we will work to ensure you are updated throughout the delivery process. If you have any problems please do not hesitate to contact us at: store@australianwigcompany.com.au

Shipping Costs

DestinationShipping Costs
Australia$9.90 flat rate
International$25 flat rate
As at June 2021

Returns

Non-Receipt of Product

If you do not receive your product(s) ordered by you within 10 days of the date on which they were dispatched to you, please contact us at: info@australianwigcompany.com.au 

Return of Goods

Due to the unique nature of our product(s) we cannot accept cancellation or return after the order has been accepted HOWEVER, if a return is agreed upon with Sharryn Sinclair there will be a 10% restocking fee of the total amount paid and postage at your expense. Please be aware that if product(s) have been used we cannot provide a refund.

Hair products utilise colour chart / colour swatches along with photos which may vary slightly from actual colours. Due to the digitizing process and screen monitor displays the actual colour may differ slightly. Return of products due to these slight inconsistencies will also result in a 10% restocking feel of the total amount paid and postage at your expense.

Faulty/Defective Goods

We take great care in the dispatch and packaging of our product(s). In the unlikely event it/they arrive(s) in disrepair, be faulty or deemed not to have been produced in line with the agreed brief or specifications, or if you have received an incorrect product(s) please contact us at:  info@australianwigcompany.com.au.

If you notify us you have received a faulty product(s), we will ask you to return the product(s) to us and once, acting reasonably, we have examined the product(s) and confirmed it is a faulty product(s), we reserve the right to replace the product(s) and refund your postage for return.

To accept returns due to faulty manufacturing we require all packaging materials and tags to be still attached. You must inform us of your intent to return your product(s) within 7 working days after taking delivery.

Electrical Items & Hair Care Accessories

Electrical items will only be exchanged or repaired as per the manufacturer’s warranty. If you have opened and used any of your hair care product(s) we are unable to accept returns. 

Return Time/Delivery/Packaging

You need to return the item within 7 days of taking delivery. Products not returned within this time period, or without the tags attached and the original packaging materials, may be rejected and sent back to you at your expense. We also reserve the right to reject a return if the item presents signs of wear – relatively easy to detect.

Return Costs

All shipping costs involved in a return are your responsibility, unless we deem a fault or defect, upon which we will reimburse return costs, all returns (except faulty products) incur a 10% restocking fee.

A replacement or refund will occur after we receive the product(s) and approve either the sending of a replacement or a refund.

Special Order Returns

A minimum deposit of 50% is required for all special orders. The value of the 50% deposit is non-refundable. Special orders cannot be cancelled once order has been placed with wholesaler.

If a special order is cancelled by the client, all deposits paid will be forfeited. 

The above terms also apply to all instore, online and/or phone purchases.

How to Contact Us

We would be pleased to answer any questions you may have. You can contact us here:

Email: info@australianwigcompany.com.au

Phone: 08 9328 4048.